Digital Purchases, Cancellations, and Refund Policy

Effective date: 2026-10-17
Operator: Red Dirt Creative Holdings, LLC

Before purchasing

Tormented Chaos chapters and books, and Red Dirt to Redemption songs, are digital products. The product page and checkout should identify the price, content, delivery method, and any material access restrictions. Review the item before completing payment.

Canceled or unsuccessful checkout

Leaving or canceling checkout before payment is completed does not create a completed purchase or grant paid access. A declined payment should not result in a completed order. If your bank shows a temporary authorization, contact your bank or our support team if it does not clear.

Refund requests

Because digital content may be accessible immediately, we generally do not offer change-of-mind refunds after successful delivery or access where applicable law permits that restriction and any required pre-purchase disclosures or consents were obtained. This does not affect statutory cancellation, refund, or other consumer rights.

We will review requests involving duplicate charges, incorrect products, unauthorized charges, corrupted or inaccessible files, material misdescription, and technical failures that we cannot reasonably remedy. Depending on the circumstances and applicable law, we may restore access, provide a working file, or issue a partial or full refund.

How to request help

Email support@reddirtcreativeholdings.com with your order date, the email used at checkout, the product purchased, and a description of the issue. Do not email full payment-card numbers, passwords, recovery codes, or wallet private keys. [INSERT VERIFIED SUPPORT RESPONSE TARGET, IF ANY.] We may request reasonable proof of purchase.

Refund timing

Approved refunds are returned through the original payment method when available. Timing depends on the payment processor and financial institution. We will tell you when a refund has been initiated.

Access following a refund

If an order is refunded or reversed, we may revoke the associated digital access or download entitlement, subject to applicable law.

DIRT tokens

DIRT testnet tokens, reward points, and blockchain transactions are not covered by this digital-content refund policy. See the DIRT Token Terms and Token Risk Disclosures. This distinction does not limit any nonwaivable legal rights.

Contact: support@reddirtcreativeholdings.com

Customer-friendly limited refund standard

We will refund verified duplicate or erroneous charges. If paid digital content cannot be accessed or downloaded, please contact support so we can investigate and fix access; if we cannot reasonably provide the purchased content, we will offer an appropriate refund or other remedy required by law. We review accidental-purchase requests individually. Once correctly purchased digital content is delivered and accessible, a change of mind alone generally does not qualify for a refund, except where applicable law requires otherwise. Nothing here limits nonwaivable statutory rights or rights to dispute unauthorized charges. Contact us at the support email above with the purchase email, date, and item (do not send full payment-card details).